Frequently Asked Questions
Frequently Asked Questions
Is there an airport nearby?
JFK and LaGuardia airports are an easy cab ride to NU Hotel Brooklyn. Both are 11 miles from the hotel.
Is there parking? How much will it cost?
We are conveniently located next to an independently-owned, indoor parking garage. For any questions, please contact the garage directly at (718) 643-0593.
What’s the best way to get around the city?
We recommend taking one of our NU bespoke bikes by Republic Bikes for a spin around the neighborhood or over the Brooklyn Bridge. The subway is the best way to get around New York City, and NU is conveniently located within short walking distance to several lines, including the F and G at Bergen Street, the A and C at Hoyt-Schermerhorn Street, the R at Jay Street-MetroTech, the 2 and 3 at Hoyt Street, and the 4 and 5 at Borough Hall.
Is there housekeeping service?
Yes, we offer housekeeping service.
What type of in-room technology can I expect?
Each guest room features a flat-screen LCD HDTV, Chrome cast and premium Wi-Fi access for all devices.
What are the normal check-in and check-out times?
Check-in begins at 3:00 p.m., and guests must check out by noon.
Can you check in early?
We will try our best to accommodate your request. Please contact the hotel directly to arrange.
How late can we check in?
Front desk staff is available to check you in 24 hours a day.
Can I store my luggage before or after I check out?
Yes. Please contact the hotel directly to arrange.
Can I have my clothes laundered and dry cleaned?
We currently don't have dry cleaning service at the hotel. Please contact the front desk and we can provide options of local services nearby.
Do you have a shoe shine service?
No, we do not.
How do I schedule a wake-up call?
We can arrange wake-up calls. Please contact the front desk staff to arrange a time.
Can I have ice sent to my room?
Please speak with the front desk staff directly to arrange.
If I am traveling on business, what types of services can you support me with?
Guests enjoy premium WiFi access for all devices, along with local and toll-free phone calls. We also have a guest computer with complimentary printing.
What types of wellness services can I get at the hotel?
Guests will have access to a 24-hour gym with cardio. Yoga mats are available for guest rooms.
Do you have a gym? If so, what type of equipment can I expect?
Our spacious on-site fitness center comes fully equipped with treadmills, elliptical machines, stationary bikes, and free weights. Yoga mats are available for guest rooms.
Our fitness room is open, but with Covid Restrictions, use is by appointment only and no more than 2 persons can be permitted in the gym at one time.
Where can I securely store my valuables?
Guest rooms include a personal digital safe for storing valuables and laptops up to 13 inches.
Can I send a package to the hotel?
We accept packages delivered to the hotel. To ensure your package is properly received, stored and delivered, please ensure the package is addressed to the primary guest on your reservation. All guest packages are charged a $5/per package fee.
Are there smoking rooms? And can I smoke in public spaces?
NU Hotel is a smoke-free property.
Can I bring my pet to the hotel?
We love pets at NU Hotel. Please find more information regarding our pet-friendly Brooklyn hotel services here.
Can I leave my car in the parking garage after checking out? Will there be an additional charge?
Any period beyond the daily 24hour cycle (based on arrival time) will be assessed an additional charge.
Can a third party pay for my reservation?
We do not accept Third Party payments for Transient Reservations. Use of the Credit Card authorization has been discontinued. Special arrangements for Locally Negotiated accounts and Group Reservations can be arranged through our Sales Department.
Will my credit card be charged when I make my reservation?
Credit card charges will vary depending on rate. Please check the Terms & Conditions of the offer you are booking. Some reservations require a deposit and will be charged at the time or reservation, while others will store credit card information until check-in.
What is your cancellation policy?
We have a basic 48-hour cancellation policy. Some rate types may be non-refundable.
Do all of your rooms have private baths?
Yes, all rooms have private baths. Learn more about NU Hotel Brooklyn accommodations here.
Are there restaurants nearby?
Do you have room service?
We do not offer room service, but dozens of nearby restaurants offer delivery.
Is breakfast included?
Continental breakfast is included as part of our Guest Amenities program for $15 plus taxes per day.
Is my ID/passport required at check-in?
A government-issued photo ID is required at check-in; along with a matching/valid credit card
Do kids stay free?
Where are you located?
NU Hotel Brooklyn is located at 85 Smith Street Brooklyn, New York 11201.
Does your hotel offer currency exchange?
No, it does not. There are multiple currency exchange offices and banks in New York City that can, though. Please contact the hotel directly for more information.
Are there minibars in the rooms?
We provide mini-fridges in each room for guests to use to bring their own beverages or purchase from on our Lobby Marketplace. You can find a complete list of NU Hotel amenities here.
Are extra beds or rollaway beds available?
Yes, NU Hotel can provide extra beds based on availability at a cost of $25 per night. Please contact the hotel directly to arrange.
Is there a limit to how long I can stay?
New York law prohibits stays longer than 28 nights.
What should I do and see during my stay?
We have so many recommendations for what you should see and do during your visit to NU Hotel Brooklyn. For our suggestions on must-do’s, check out our Neighborhood Guide and blog, which we regularly update with local activities and events.
How far is the NU Hotel from the Barclays Center?
The NU Hotel is within close proximity to the Barclays Center, only a 17-minute walk or a 7-minute drive by car according to Google Maps.
Where can I park near the Barclays Center?
There is plenty of parking available near the Barclays Center, particularly if you use the mobile app ParkWhiz to book a parking spot in advance.
How do I modify or cancel my reservation?
Please click here to Modify or Cancel a reservation.